Curriculum
Voice of Employee Masterclass
Available in
days
days
after you enroll
- Welcome
- Delivering Customer Satisfaction Awaken. Align. Achieve. Masterclass
- Customized: Self Assessments
- Credentials
- Grateful for Your Feedback
- Welcome to Voice of Employee (VOE) Masterclass: Awaken Potential
- Curriculum
- Module 1: What is VOE & Why is VOE Important
- Win Win: Awaken. Align. Achieve
- What is Voice of Employee & Why is VOE Important
- VOE: Missing Link to Customer Experience
- ROI of Employee Engagement
- Module 1: Completed
- Module 2: Understanding Employee Expectations
- Tools
- Employee Satisfaction & Engagement Assessment Tool
- Employee Satisfaction
- Employee Satisfaction Score
- Module 2: Completed
- Module 3: Awaken Potential with Employee Engagement
- Culture, Employee Experience, Employee Engagement
- Vision Mission
- Engagement MAGIC, MEANING
- Engagement MAGIC: AUTONOMY
- Engagement MAGIC: GROWTH
- Engagement MAGIC: IMPACT
- Engagement MAGIC: CONNECTION
- Employee Engagement: Organization’s Perspective
- Why Employee Engagement Matters: Lean
- Engagement: Employee’s Perspective
- Mission: My Job is Important
- Module 3 Completed
- Module 4: Learning Development & Growth
- Know What is Expected at Work
- Opportunities to Learn & Grow
- Supervisor: My Progress
- Information & Technology: To Do My Work Right
- Tools: Learning Development & Growth
- Training Effectiveness Evaluation: Kirkpatrick Model
- Candidate Centric Job Description
- Module 4 Completed
- Module 5: Employee Participation Ownership: Improving Processes
- My Opinion Counts
- We Improve Processes: Culture of Quality
- Employee Engagement Case Study
- Awaken Potential Employee Engagement: Autonomy
- Guess Which Day & Time Employees are Most Disengaged
- Leveraging Lean to Improve Employee Engagement & Culture
- Module 5 Completed
- Module 6 Communication
- Adequate Communication with Employees
- Module 6 Completed
- Module 7 Environment
- Awaken Potential: Culture- Psychological Safety
- Connect Then Lead
- Psychological Safety: Code of Conduct
- Supervisor Cares About Me as a Person
- Helping Others
- Awaken Potential: Environment - Empathy
- Module 7 Completed
- Module 8 Recognition, Gratitude
- Received Praise/Recognition for Doing Good Work
- Gratitude: What’s in it for me (WIIFM)
- Gratitude Practice
- Gratitude meditation, affirmations
- Awaken Potential Gratitude: Business case
- Gratitude: Business case
- Expressing Gratitude: Team Members
- Expressing Gratitude: Customers Service Recovery
- Module 8 Completed
- Module 9: Designing for Employee Engagement to Awaken Potential
- Employee Engagement Score
- Engagement Drivers: Coolest Workplaces
- Engineering Engaged Employees: Signs of Engagement
- Levels of Engagement
- Maslow's Hierarchy of Employee Engagement
- BEST Framework
- Module 9 Completed
- Module 10: Habits, Self Care
- Personality, Opportunity to use one’s strength
- Awaken Potential: Habits
- Awaken Potential: Self Development
- Prioritizing Self-Care
- Rest Rejuvenation Recreation Routine
- Measures of Success
- Module 10 Completed
- Module 11: Bonus - Personal Vision
- Personal Vision: How to Determine Values
- Wheel of Life
- My Vision Mission
- Ikigai
- Module 11 Completed
- Call to Action (CTA)
- Delivering Customer Satisfaction Awaken. Align. Achieve. Masterclass
- All The Very Best
- Quiz
