Voice of Process Masterclass
Available in
days
days
after you enroll
- Welcome
- Excellent Participant Feedback
- Now A Masterclass
- Delivering Customer Satisfaction Awaken. Align. Achieve.
- Self Assessments
- Credentials
- Are you Ready
- Voice of Process Curriculum
- Module 1: Align Processes
- Align, Process, VOP
- Lets Have Fun
- Debrief
- Where does Voice of Process Fit in: Balanced Scorecard
- Sustainability: 5th Pillar
- Voice of Process: Goals
- Customer Experience Priorities
- Customer Problems
- Module 1: Completed
- Module 2: Why is Voice of Process Important
- Understanding Causes of Customer Dissatisfaction
- Process Design
- Process Focused Quality Culture
- What Is Process Focused Quality Culture
- What Happens If We Don’t Have a Process Focused Quality Culture
- Continuous Process Improvement
- Module 2: Completed
- Module 3: Lean
- What is Lean
- Pure Lean
- Kaizen
- Where can I Find it?: Everything is a Process
- Types of Waste: DOWNTIME
- Defects
- Overproduction
- Waiting
- Not Utilizing Knowledge Skills Abilities
- Transportation
- Inventory
- Motion
- Excess Processing
- Causes or Reduces Waste
- Causes & Reduction
- Measuring Waste
- Metrics: Eliminate Waste
- Module 3: Completed
- Module 4: Problem Solving
- PDSA
- PDSA Steps
- Plan
- Do
- Study
- Adjust
- Tools for Process Improvement
- Brainstorming
- Pareto Chart
- Fishbone Diagram
- Checksheets
- Histogram
- Control Chart
- A3
- Effective A3 Report
- Gemba
- Where to Go for Gemba
- Be a Detective: Where is Gemba
- Gemba: A tool of Lean Culture
- Process Focused Quality Culture
- Gemba with Purpose
- Module 4: Completed
- Module 5: Process Management, Efficiency
- Standard Work
- Steps in Creating Standard Work
- Flowchart
- Value Added vs Non Value Added
- Value Stream Maps
- Flowchart or Value Stream map
- Value Stream Map Activity
- Value Stream Debrief
- VOP Timeliness Responsiveness Metrics
- Service Indicators
- Systems for Efficiency
- Takt Time
- Just in Time (JIT)
- Just in Time Pros & Cons
- Just in Time Examples
- Process Improvement: What Should They Do
- Process Improvement Exercise
- Kanban
- Heijunka
- Heijunka Examples
- What Does Heijunka Require
- Module 5: Completed
- Module 6: Workspace Management Everyday Life Gamechanger
- Workspace Organization & Everyday Life Game Changer
- 5S Benefits
- What is 5S
- How 5S Works Sort Set
- Spaghetti Diagram
- How 5S Works: Shine, Standardize, Sustain
- Declutter Marie Kondo
- 5S Case Study Marie Kondo & The Art of Lean
- 5S in Personal & Professional Lives
- 5S Self Assessment
- 5S Taking Action
- 5S Score
- Jidoka
- Jidoka Examples
- Andon
- Andon Example- in action (0:41)
- Andon In Office
- Poka Yoke
- Mistake Proofing Principles
- Module 6 Completed
- Module 7 Bonus
- Case Study Client Onboarding Process
- Case Study: Patient Discharge Time Improvement
- Mumbai Trans Harbor Link
- First Hand Experience: Reduced Travel Time (2:16)
- Ikea Self Service
- Product Design 3M
- AI
- Transform Business Processes with AI
- Restaurant of Mistaken Orders (1:57)
- Module 7 Completed
- CTA
- Next Steps
- All the Best
- Quiz
