First Time Right: Contents
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- Welcome To First Time Right
- What Should We Do To Be First Time Right?
- Credentials
- Delivering Customer Satisfaction Awaken. Align. Achieve. Masterclass
- Modules of First Time Right: Module 1
- What is FTR?
- Mindset
- Mistakes
- Module 1: Completed
- Module 2
- Where Does FTR Begin?
- Customer Expectations
- IKEA
- Module 2: Completed
- Module 3
- Why is FTR Important?
- FTR Costs
- Not First Time Right (NFTR) Costs
- Cost Of Poor Quality (COPQ)
- Module 3: Completed
- Module 4
- Should we measure FTR?
- What should we measure to arrive at a FTR score?
- Module 4: Completed
- Module 5
- Root Cause Analysis (RCA)
- Feedback Loops
- Module 5: Completed
- Module 6
- First Time Right is an ART: Accuracy
- Accuracy Story
- Module 6: Completed
- Module 7
- Responsiveness
- Responsiveness Story
- Responsiveness Story : Continuous Improvement
- Module 7: Completed
- Module 8
- Timeliness
- Timeliness Story
- Module 8: Completed
- Module 9
- CART
- Why Is Culture Important for FTR?
- Culture - Tips for FTR
- How to Bring Whole Self to Work
- Best in Class Culture
- IBM : Get It Right The First Time
- Module 9: Completed
- Module 10
- FTR Case Study : Mumbai Dabbawalas
- 4 Pillars - Process
- Organization, Management and Culture
- Icon
- FTR Examples - Bonus
- Module 10: Completed
- In Gratitude
- First Time Right - Next Step
- Delivering Customer Satisfaction Awaken. Align. Achieve. Masterclass
- Customized Masterclass: Assessments
- All The Very Best
- Quiz
