First Time Right: Contents
-
Welcome To First Time Right
-
What Should We Do To Be First Time Right?
-
Credentials
-
Delivering Customer Satisfaction Awaken. Align. Achieve. Masterclass
-
Modules of First Time Right: Module 1
-
What is FTR?
-
Mindset
-
Mistakes
-
Module 1: Completed
-
Module 2
-
Where Does FTR Begin?
-
Customer Expectations
-
IKEA
-
Module 2: Completed
-
Module 3
-
Why is FTR Important?
-
FTR Costs
-
Not First Time Right (NFTR) Costs
-
Cost Of Poor Quality (COPQ)
-
Module 3: Completed
-
Module 4
-
Should we measure FTR?
-
What should we measure to arrive at a FTR score?
-
Module 4: Completed
-
Module 5
-
Root Cause Analysis (RCA)
-
Feedback Loops
-
Module 5: Completed
-
Module 6
-
First Time Right is an ART: Accuracy
-
Accuracy Story
-
Module 6: Completed
-
Module 7
-
Responsiveness
-
Responsiveness Story
-
Responsiveness Story : Continuous Improvement
-
Module 7: Completed
-
Module 8
-
Timeliness
-
Timeliness Story
-
Module 8: Completed
-
Module 9
-
CART
-
Why Is Culture Important for FTR?
-
Culture - Tips for FTR
-
How to Bring Whole Self to Work
-
Best in Class Culture
-
IBM : Get It Right The First Time
-
Module 9: Completed
-
Module 10
-
FTR Case Study : Mumbai Dabbawalas
-
4 Pillars - Process
-
Organization, Management and Culture
-
Icon
-
FTR Examples - Bonus
-
Bonus - Introduction to AI for First Time Right
-
Bonus - AI for Customer Service Excellence
-
Bonus - AI for Operations
-
Bonus - AI for Compliance Precision
-
Bonus - AI for Credit Accuracy
-
Bonus - AI for Loan Processing
-
Bonus - AI for Customer Onboarding
-
Module 10: Completed
-
In Gratitude
-
First Time Right - Next Step
-
Delivering Customer Satisfaction Awaken. Align. Achieve. Masterclass
-
Customized Masterclass: Assessments
-
All The Very Best
-
Quiz
