Voice of Employee Masterclass
-
Welcome
-
Delivering Customer Satisfaction Awaken. Align. Achieve. Masterclass
-
Customized: Self Assessments
-
Credentials
-
Grateful for Your Feedback
-
Welcome to Voice of Employee (VOE) Masterclass: Awaken Potential
-
Curriculum
-
Module 1: What is VOE & Why is VOE Important
-
Win Win: Awaken. Align. Achieve
-
What is Voice of Employee & Why is VOE Important
-
VOE: Missing Link to Customer Experience
-
ROI of Employee Engagement
-
Module 1: Completed
-
Module 2: Understanding Employee Expectations
-
Tools
-
Employee Satisfaction & Engagement Assessment Tool
-
Employee Satisfaction
-
Employee Satisfaction Score
-
Module 2: Completed
-
Module 3: Awaken Potential with Employee Engagement
-
Culture, Employee Experience, Employee Engagement
-
Vision Mission
-
Engagement MAGIC, MEANING
-
Engagement MAGIC: AUTONOMY
-
Engagement MAGIC: GROWTH
-
Engagement MAGIC: IMPACT
-
Engagement MAGIC: CONNECTION
-
Employee Engagement: Organization’s Perspective
-
Why Employee Engagement Matters: Lean
-
Engagement: Employee’s Perspective
-
Mission: My Job is Important
-
Module 3 Completed
-
Module 4: Learning Development & Growth
-
Know What is Expected at Work
-
Opportunities to Learn & Grow
-
Supervisor: My Progress
-
Information & Technology: To Do My Work Right
-
Tools: Learning Development & Growth
-
Training Effectiveness Evaluation: Kirkpatrick Model
-
Candidate Centric Job Description
-
Module 4 Completed
-
Module 5: Employee Participation Ownership: Improving Processes
-
My Opinion Counts
-
We Improve Processes: Culture of Quality
-
Employee Engagement Case Study
-
Awaken Potential Employee Engagement: Autonomy
-
Guess Which Day & Time Employees are Most Disengaged
-
Leveraging Lean to Improve Employee Engagement & Culture
-
Module 5 Completed
-
Module 6 Communication
-
Adequate Communication with Employees
-
Module 6 Completed
-
Module 7 Environment
-
Awaken Potential: Culture- Psychological Safety
-
Connect Then Lead
-
Psychological Safety: Code of Conduct
-
Supervisor Cares About Me as a Person
-
Helping Others
-
Awaken Potential: Environment - Empathy
-
Module 7 Completed
-
Module 8 Recognition, Gratitude
-
Received Praise/Recognition for Doing Good Work
-
Gratitude: What’s in it for me (WIIFM)
-
Gratitude Practice
-
Gratitude meditation, affirmations
-
Awaken Potential Gratitude: Business case
-
Gratitude: Business case
-
Expressing Gratitude: Team Members
-
Expressing Gratitude: Customers Service Recovery
-
Module 8 Completed
-
Module 9: Designing for Employee Engagement to Awaken Potential
-
Employee Engagement Score
-
Engagement Drivers: Coolest Workplaces
-
Engineering Engaged Employees: Signs of Engagement
-
Levels of Engagement
-
Maslow's Hierarchy of Employee Engagement
-
BEST Framework
-
Module 9 Completed
-
Module 10: Habits, Self Care
-
Personality, Opportunity to use one’s strength
-
Awaken Potential: Habits
-
Awaken Potential: Self Development
-
Prioritizing Self-Care
-
Rest Rejuvenation Recreation Routine
-
Measures of Success
-
Module 10 Completed
-
Module 11: Bonus - Personal Vision
-
Personal Vision: How to Determine Values
-
Wheel of Life
-
My Vision Mission
-
Ikigai
-
Module 11 Completed
-
Call to Action (CTA)
-
Delivering Customer Satisfaction Awaken. Align. Achieve. Masterclass
-
All The Very Best
-
Quiz
