First Time Right: Contents
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Welcome To First Time Right
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What Should We Do To Be First Time Right?
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Credentials
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Delivering Customer Satisfaction Awaken. Align. Achieve. Masterclass
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Modules of First Time Right: Module 1
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What is FTR?
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Mindset
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Mistakes
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Module 1: Completed
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Module 2
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Where Does FTR Begin?
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Customer Expectations
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IKEA
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Module 2: Completed
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Module 3
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Why is FTR Important?
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FTR Costs
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Not First Time Right (NFTR) Costs
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Cost Of Poor Quality (COPQ)
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Module 3: Completed
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Module 4
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Should we measure FTR?
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What should we measure to arrive at a FTR score?
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Module 4: Completed
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Module 5
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Root Cause Analysis (RCA)
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Feedback Loops
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Module 5: Completed
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Module 6
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First Time Right is an ART: Accuracy
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Accuracy Story
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Module 6: Completed
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Module 7
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Responsiveness
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Responsiveness Story
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Responsiveness Story : Continuous Improvement
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Module 7: Completed
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Module 8
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Timeliness
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Timeliness Story
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Module 8: Completed
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Module 9
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CART
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Why Is Culture Important for FTR?
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Culture - Tips for FTR
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How to Bring Whole Self to Work
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Best in Class Culture
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IBM : Get It Right The First Time
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Module 9: Completed
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Module 10
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FTR Case Study : Mumbai Dabbawalas
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4 Pillars - Process
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Organization, Management and Culture
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Icon
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FTR Examples - Bonus
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Module 10: Completed
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In Gratitude
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First Time Right - Next Step
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Delivering Customer Satisfaction Awaken. Align. Achieve. Masterclass
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Customized Masterclass: Assessments
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All The Very Best
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Quiz
